In the year 2018, the narrative of blockchain ecosystem revolved around Cryptocurrency. With the increasing number of exchanges, fragmentation in the market is easily visible. If Government Regulation is reviewed, it is visible that not a single government across the world has fully come up with regulation on crypto until now. Although some of the governments have welcomed blockchain technology and the usage of digital currency, not a single country has acquired fully digital currency as its national currency. Furthermore , the perception of crypto exchange compared to Share market exchange among the investors and new enthusiasts is not much positive and they still believe that crypto exchanges cannot be relied as compared share market exchanges due to many limitations.

Even on the security front, cryptocurrency exchanges have not come up with guaranteed banking support through which investor can operate availing the intermediary banking system or a regulated. In this scenario, investors often complains that there is a reliability issue in Customer support. Most of the exchanges do not reply and notify investors on quick and continuous basis and the shared information does not provide in depth analysis of the market and only focus on specific projects. Some have even stated that exchanges provide info of the offered projects in a way that creates only booming and one sided perception and acts like advertisement.